Subscription Policy

(Auto-Renewal Disclosure)

4.1 Subscription Products

• Subscriptions provide recurring shipments of coffee at the frequency selected at checkout.

• By purchasing a subscription, you expressly authorize SilverStream Coffee Roasters to charge your selected payment method on a recurring basis.

4.2 Billing & Renewal

• Subscriptions renew automatically unless canceled by the customer.

• Billing occurs prior to each shipment cycle and before roasting or fulfillment begins.

4.3 Subscription Cancellations

• Subscriptions may be canceled at any time through your customer account portal or by contacting customer support.

• To avoid charges for an upcoming shipment, cancellations must be submitted at least 72 hours prior to the next billing date.

• Once billing has occurred or fulfillment has begun, that cycle is non-refundable and non-cancelable.

4.4 Subscription Modifications

• Customers may modify delivery frequency, shipping address, or coffee selection before the billing cutoff.

• Changes made after the cutoff apply to the following billing cycle.

4.5 Failed Payments

• If a payment attempt fails, we may retry billing.

• Subscriptions with unresolved payment failures may be paused, delayed, or canceled without notice.